Category Archives: Best business practice

Manning and Irsay’s separation serves as a model for all sports teams

Manning and Irsay hug at their news conference.

Indianapolis Colts owner Jim Irsay and Quarterback Peyton Manning handled their separation in the classiest of ways.

Their news conference showed that not only did they have the greatest respect for each other but for the fans as well.  A remarkable juxtaposition to the way Lebron James left the Cleveland Cavaliers.

Team owners often infuriate their supporters when having to let go a player of Manning’s status. But the way they handled this announcement is a model for all sports teams. Clearly these two men worked together to solve a difficult challenge. The outcome is a testament to the quality of their character. They both recognize this is about the business of football, while balancing the human impact the separation would have on Manning and the city of Indianapolis. Bravo under difficult circumstances.


Read this before you send your next e-mail

A human resources executive at a company named Carat recently committed the same boo-boo most of us have made at one time or another – sending an e-mail to the wrong person. But this mistake was colossal. The HR person planned to send detailed, inside-information about pending layoffs to senior managers. Unfortunately, the e-mail was accidentally sent to the entire staff instead and all the details ultimately landed in the media.

While I hope an e-mail error of that magnitude never happens to you, many business people regularly chip away at their credibility by committing one or more of the eight e-mail sins below. Continue reading

Insightful Video: Sometimes creativity takes time

Sometimes clients  expect inspirational creative work under tight timelines.

Creativity takes time

And while we often make amazing things happen, this video shows why our creative teams always fight for more time.  It’s worth two minutes to watch.


What’s a reputation worth? Just ask Southwest Airlines

For Southwest airlines, the essential question is this: In light of the recent questions about the company’s safety inspection process, will consumers continue to book flights with the airline?

The answer will tell us a lot about the enormous value of building and maintaining a company’s reputation. The incident should also cause business people to question how their company is positioned to handle a crisis. Continue reading

Your company’s dynamic duo: lawyers and PR professionals

I have lots of lawyer friends, especially at work. That’s because I need them – and they need me. And along the way we learn to like and respect each other.

Sometimes it’s not easy to reach nirvana in the relationship between a company’s lawyer and public relations professional, but it’s a critical relationship that needs to be nurtured.

CEOs and senior managers should understand that their lawyer-public relations team can be a dynamic duo that comes to the company’s rescue – and they both need a seat at the table. If the relationship gets sour and is left unmanaged, that could cause internal conflict and lead to decisions that harm the company. Continue reading

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